Complaints Procedure

Eastern Alliance aims to provide the highest standard of customer service at all times. But we recognise things do go wrong on occasion, in which case our customers may wish to complain.

Eastern Alliance views complaints as a valuable source of customer feedback and an opportunity to identify how it can improve its performance. Our procedure is designed to ensure all complaints are dealt with fairly, consistently, efficiently and are resolved at the earliest opportunity. Complaints that cannot be settled may be referred to the Financial Ombudsman Service (FOS) which is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on it’s website at

Please click on the form below to find out more about our complaints procedure.